Job Description

The Customer Service Representative will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety they are responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation.

Energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people.

Salary: $38,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Retirement Plan

Health Insurance

Mon-Fri Schedule

Evenings Off

Hands on Training

Life Insurance

Sign On Bonus

Career Growth Opportunities

Flexible Schedule

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Solicits for new business via cross selling existing customers.

Requirements

• Property and Casualty insurance licensed
• Been in the Insurance field for at least 1 year
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Professional phone etiquette.
• Bilingual, fluent in both English and Spanish is a plus
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Must NOT have any criminal record on your background as it excludes eligibility for an insurance license.
• Professional phone etiquette.
• Follow through and exceed current and prospective client expectations.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Be capable of handling customer rejection.
• Previous work experience in sales, marketing, promotions or telemarketing.
• Be able to pass a background check