Licensed Insurance Account Manager

Job Location:

Norfolk, VA, 23517, USA

Job Category:

Customer Service Representative

Job Type:

Full-Time

Job Description

At Farmers Insurance The Lewis Agency, we believe insurance is about people, not policies. We're proud to serve our Norfolk community by helping our neighbors protect what matters most their homes, cars, businesses, and families.

We're seeking an experienced, licensed Property & Casualty Account Manager to join our friendly, hardworking team. The ideal candidate is reliable, detail-oriented, and thrives in a collaborative environment. You'll handle client relationships, policy service, and administrative tasks while representing our agency with professionalism and heart.


A Life & Health license is a plus, but not required.

Salary: $32,480.00 - $48,720.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

Responsibilities

Provide exceptional customer service to clients via phone, email, and in-person interactions

Manage policy renewals, billing inquiries, claims support, and policy changes


Onboard new clients and handle offboarding of former clients with professionalism and care


Support agency agents and leadership with administrative and operational tasks


Cross-sell and educate clients on coverage options to ensure complete protection


Maintain accurate client records and timely follow-up on outstanding service items


Participate in team meetings, agency events, and community outreach initiatives


Contribute to the agency's growth and reputation through positive client interactions and referrals

Requirements

Active Property & Casualty license in Virginia

Minimum 1 year of insurance or related customer service experience


Strong communication, organizational, and problem-solving skills


Positive, team-oriented attitude and attention to detail


Must work in-office at our Norfolk, VA location

Apply Here

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About The Lewis Agency

Farmers Insurance Group (informally Farmers) is an American insurer group of automobiles, homes and small businesses and also provides other insurance and financial services products. Farmers Insurance has more than 48,000 exclusive and independent agents and approximately 21,000 employees. Farmers is the trade name for three reciprocal insurers, Farmers, Fire and Truck owned by their policyholders. 


The Lewis Agency is headquartered in Norfolk, VA.  Agency Owner Carrie Lewis has been an insurance professional for over 23 years.  Our agency is community and service driven.  We sponsor the Maury High baseball program as well as the Virginia Beach Farmers Market, Ghent Farmers Market and Kings Grant Farmers market.  We participate in volunteer opportunities to enrich ourselves and give back to our community.

At the Lewis Agency, we focus on personal lines, commercial lines and life insurance products.  We insure a variety of risks and continually look for ways to save our clients on their insurance coverage while providing the best protection for their family and business.  

We look forward to receiving your resume and learning more about you.  Check us out on IG at carrielewisagency to learn a more about our team and community.

View our Website