Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

**All who apply will be emailed a link to an online assessment. You MUST complete the assessment to be considered further for this position.*

Salary: $25,000.00 - $45,000.00 per year

Benefits

• Medical
• Dental
• Vision
• PTO (Sick and personal days)
• Holidays off
• Successful Career Path
• Full -Time Work
• Room For Growth

Responsibilities

• Process customer policy change requests.
• Handle all incoming claim calls from customers.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Provide exceptional customer service.
• Provide customers with additional information about new products and services.
• Be a support staff to the sales team

Requirements

• **Must Be Willing To Obtain a 220 or 440 License**
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Provide warm and empathetic customer care
• Be a great self-starter with a sense of urgency.