Director of First Impressions

Job Location:

Council Bluffs, IA 51503,USA

Job Category:

Customer Service

Job Description

The Receptionist position will involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as directed by the agency owner or associates.

Benefits

Health Insurance

Life Insurance

Paid Holidays

Paid Time Off (PTO)

Weekends Off

Holidays Off

401K Plan

Hands On Training

Responsibilities

  • Handle all incoming claim calls from customers.
  • Take premium payments from customers.
  • Return all phone messages promptly.
  • Provide¬†exceptional customer service.
  • Provides on-going support to insurance clients as needed.

Requirements

  • Possess an upbeat, positive and enthusiastic attitude.
  • Professional phone etiquette.
  • Excellent Spelling and Grammar skills.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.

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About Smith Davis Insurance

Since 1931 Smith Davis Insurance has been a full-service INDEPENDENT insurance agency serving the residents and business owners of Council Bluffs, Omaha and the surrounding communities of Western Iowa and Eastern Nebraska. Our agency provides Auto, Home, Business, Umbrella, Life and Health insurance coverage.

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