Job Description

Join Sally Kim-Farmers Insurance Agency, a customer-oriented insurance agency that understands the importance of communication and language diversity. As a Bilingual in Korean Customer Service Representative, you will have the opportunity to assist both English-speaking and Korean-speaking clients, ensuring that their insurance needs are met effectively and efficiently. With a hybrid remote work setup, you'll have the flexibility to work both from our office in DUARTE, California and remotely.

At our agency, we pride ourselves on delivering exceptional customer service and building strong relationships with our clients. As the first point of contact for our Korean-speaking customers, you'll provide personalized assistance, answer inquiries, process policy changes, and address any concerns they may have. Your fluency in Korean and English will be instrumental in building trust and ensuring clear communication.

If you are a passionate and detail-oriented individual who enjoys helping others, Sally Kim-Farmers Insurance Agency is an ideal place for you. We value teamwork, professionalism, and continuous learning. Join our dynamic team and make a difference in the lives of our valued Korean-speaking clients.

Salary: $20.00 - $25.00 per hour

Benefits

Hourly Base Salary Based on Experience

Life Insurance

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Responsibilities

- Provide exceptional customer service to Korean-speaking clients, assisting them with their insurance needs

- Answer phone calls, respond to inquiries, and resolve customer issues promptly and courteously

- Process policy changes accurately and efficiently

- Educate clients on insurance coverage and benefits

- Maintain accurate customer records in our CRM system

Requirements

- Fluency in Korean and English

- Excellent verbal and written communication skills in both languages

- Prior customer service experience preferred

- Strong problem-solving and organizational skills

- Ability to work both in the office and remotely

- Proficiency in using CRM software and other relevant tools