Insurance Customer Service/ Administrative

Job Location:

Long Lake, MN 55356,USA

Job Category:

Customer Service

Job Type:


Job Description

Seeking highly energetic, self-motivated, positive, friendly, detailed, organized, customer-service oriented team player. Excellent verbal and written communication skills. Proficient with basic Word processing and computer applications. Our agency is fast-paced, fun, growing, and provides competitive compensation commensurate with experience.

Learn more about us here:

Steve Heinonen Agency, Inc. is an Equal Opportunity Employer. Job posting or advertisement or description should not be construed as an offer or guarantee of employment.*

Salary: $33,280.00 - $69,000.00 per year


  • Compensation commensurate with experience*
  • Base Salary plus bonus
  • Career Development & Growth
  • Hands On Training
  • 401k Retirement
  • Health Insurance plan


  • Respond to clients about basic underwriting guidelines, policies, and marketing initiatives to service accounts
  • Maintain agency computer files and records (Record details of inquiries, complaints, comments, and actions taken)
  • Oversee and maintain client application and policy information
  • Assist in reviewing renewal business and apply appropriate follow-up actions based on degree of change
  • Client/Claims liaison
  • May assist in cross-selling and up-selling products to existing clients based on needs presented
  • General customer service duties as presented
  • Maintain personal insurance continuing education requirements -- Must be licensed in order to advise on policies
  • Miscellaneous office tasks


  • Business Results - ability to meet individual performance metrics and goals
  • Multitasking - ability to successfully multitask
  • Attention to Detail - ability to maintain accurate and descriptive accounts of all customer interactions
  • Communication - excellent written and verbal communication skills
  • Attitude - ability to choose and maintain a positive outlook when working through adversity
  • Job Knowledge - understands basic product, billing, underwriting, and processing guidelines
  • Teamwork - accepts feedback when offered and works well with others
  • Problem solving - ability to research and identify timely solutions to customer-related problems

Apply Here

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Supported Files:    doc, docx, pdf, txt & odt.