Job Description

Seeking highly energetic, self-motivated, positive, friendly, detailed, organized, customer-service oriented team player. Excellent verbal and written communication skills. Proficient with basic Word processing and computer applications. Our agency is fast-paced, fun, growing, and provides competitive compensation commensurate with experience.

Learn more about us here: https://agents.farmers.com/mn/long-lake/steve-heinonen?SourceID=AMPALFGMAG&utm_source=GMB&utm_medium=Local

Steve Heinonen Agency, Inc. is an Equal Opportunity Employer. Job posting or advertisement or description should not be construed as an offer or guarantee of employment.*

Salary: $33,280.00 - $69,000.00 per year

Benefits

• Compensation commensurate with experience*
• Base Salary plus bonus
• Career Development & Growth
• Hands On Training

Responsibilities

• Respond to clients about basic underwriting guidelines, policies, and marketing initiatives to service accounts
• Maintain agency computer files and records (Record details of inquiries, complaints, comments, and actions taken)
• Oversee and maintain client application and policy information
• Assist in reviewing renewal business and apply appropriate follow-up actions based on degree of change
• Client/Claims liaison
• May assist in cross-selling and up-selling products to existing clients based on needs presented
• General customer service duties as presented
• Maintain personal insurance continuing education requirements -- Must be licensed in order to advise on policies
• Miscellaneous office tasks

Requirements

• Business Results - ability to meet individual performance metrics and goals
• Multitasking - ability to successfully multitask
• Attention to Detail - ability to maintain accurate and descriptive accounts of all customer interactions
• Communication - excellent written and verbal communication skills
• Attitude - ability to choose and maintain a positive outlook when working through adversity
• Job Knowledge - understands basic product, billing, underwriting, and processing guidelines
• Teamwork - accepts feedback when offered and works well with others
• Problem solving - ability to research and identify timely solutions to customer-related problems