Job Description

Become the face of our Ford brand and our service experience with Ford Mobile Service. We are building something new and developing trusting relationships.

Join our team as we take our service lane out into the community.

We are looking for a self-motivated automotive technician who is personable, dependable and trustworthy. You will help us create and deliver light automotive services directly to customers. You will manage your day in the community traveling to appointments, performing services like recall replacements and oil changes. Top notch training is provided, customer experience and/or hospitality experience desired.

• KNOWLEDGE

Write up RO, Tablet/technology, Customer Service Experience/Skills

• SKILLS

Oil change, Belts, Wiper Replacement, Multi-point inspection, Filter change, Tire Rotation, Fluid Change, Brake Pads, Battery Change

• QUALITIES

Open, Trustworthy, Personable, Neat appearance, Good communicator, Confident, Decisive, Organized, Conflict management, Dependable, Adaptable, Thorough

Salary: $70,000.00 - $90,000.00 per year

Benefits

We want to make our stores as efficient as possible.  And we know that starts with our most valuable resource – our employees. 

• The compensation you’ve been looking for – and deserve!
• Excellent Benefits Package-Health, Dental, vision and 401K
• A Professional and Respectful Work Environment
• Top Training Processes to Properly Assist Today’s Employee
• Paid Vacation 
• Paid Personal Time Off

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES 

As a Mobile Service Technician, you will:

• Organize and prepare for the day's appointments
• Engage with many different customers each day and represent ____ Dealership and Ford Motor Company
• Apply hospitality skills by warmly greeting and engaging with customers
• Consult with the customer on work to be performed
• Perform a multi-point inspection
• Perform the work needed in a clean and efficient manner
• Commit to a leave-no-trace clean up
• Be a part of an amazing, cutting-edge team working to revolutionize the way we deliver our service experience!

Requirements

SOFT SKILLS

• Consumer Centric
• Personable
• Organized
• Proficient Communication Skills
• Computer Savvy
• Ability to navigate a tablet:
• Perform Repair Order write up
• Completion of Repair Order, and closing out Repair Order
• Complete Multi-Point Inspection
• Access PTS for all technical, vehicle capacities, specifications and OASIS monitoring (searching for any Open FSA's)

TECHNICAL SKILLS

• Base Level Tech B/C
• Basic Electrical Knowledge
• Coach-Ability
• Quality Driven
• Scan Tool Usage
• IDS, FORS, Generic Scanner(optional dealer preference)
• Ability to Program Modules, Perform DTC's Retrieval, and Possible PIO interpretation
• High School Diploma required
• Certification from Mechanical Training a plus

PHYSICAL CAPABILITIES

• Flexibility
  • Tech will be Bending, Squatting, and Laying on the Ground
  • Physical stature that allows Under Vehicle services to be performed
• Easily and repetitively standing from a prone position
• Willingness to work in diverse weather conditions
• Physical strength to lift a tire onto the vehicle from a crouching position.
  • Some Mobile Service Van repairs may necessitate the ability to lift between 75 and 100 pounds