Customer Service Representative

Job Location:

Bradenton, FL 34202,USA, 34202

Job Category:

Customer Service

Job Description

The Receptionist / Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.

Salary: $40,000.00 - $50,000.00 per year

Benefits

Base Salary

Group Health Insurance

Supplemental Health Options

Simple IRA with Employer Match

Vacation Time and Earned Paid Time Off

Responsibilities

  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Provide exceptional customer service.
  • Maintains inventory of office supplies and forms - places orders weekly.

Requirements

  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.
  • Strong communication skills, both oral and written.
  • Ability to tactfully handle stressful and difficult situations.

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About Richard Dean Insurance

Richard Dean Insurance opened in 2019 and has been a top performing agency in the Lakewood Ranch area. Richard has been in the insurance industry for nearly 17 years, has a wide knowledge of the Florida insurance market and prides himself in educating his staff and clients while providing remarkable service. Richard Dean Insurance also offer a comprehensive training program for individuals who are looking to make a career change. We partner with many insurance carriers while providing an exceptional place to work. We compensate employees based on their hard working efforts because we realize that our success depends on the efforts of every member within our organization. We understand that it is our responsibility to provide an education to our staff and clients that encourages security and peace of mind. 

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