Job Description

This entry level position is for a Customer Service Representative.  It will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.

Salary: $40,000.00 - $60,000.00 per year

Benefits

Base Salary, plus quarterly bonus opportunity

Group Health Insurance

Supplemental Health Options

Simple IRA with Employer Match

Vacation Time and Earned Paid Time Off

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Provide exceptional customer service.
• Maintains inventory of office supplies and forms - places orders weekly.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and BE COACHABLE.
• Possess an upbeat, positive and enthusiastic attitude.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Strong communication skills, both oral and written.
• Ability to tactfully handle stressful and difficult situations.