Reeves Insurance Associates

Insurance Customer Service Representative

Job Location:

Douglasville, GA 30135,USA, 30135

Job Category:

Customer Service Representative


About Reeves Insurance Associates

Our Agency is located in Douglasville GA specializing in Commercial and Personal Insurance. We care about our clients, and it shows in our results as we continue to grow in our client base due to exception customer service. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!

Job Description

Full-time position for a Commercial Lines Customer Service Representative which will involve answering phone calls, reviewing insurance policies, providing customer service to agency customers, drafting letters and other additional clerical duties as directed by the agency.


Candidates will only be considered that complete the assessment (personality, problem solving, and short answer).

Salary Range: $27000.00 - $40000.00 per year


  • Competitive base pay, hourly rate
  • New business commission incentive
  • Health, Dental, Vision, Life Insurance
  • Paid Holidays
  • Paid Time Off
  • IRA


  • Answer incoming phone calls.
  • Process customer policy change requests.
  • Complete certificate of insurance requests.
  • Review client insurance policies for accuracy.
  • Complete policy data input into agency management system
  • Quote new and renewal policies when needed.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Provides on-going support to insurance clients as needed.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified time-frame.


  • Willingness to learn, be resourceful and trainable.
  • Possess Upbeat and positive attitude.
  • Technological proficiency with Microsoft Office Suite (Word, Outlook) and ability to learn other customer management systems quickly.
  • A Property & Casualty license is preferred but not required at hiring. You’ll be required to obtain license within 90 days of employment.
  • Detail oriented with proficiency to multi-task
  • Strong communication skills, both oral and written.
  • Professional phone etiquette.
  • Great Customer Service Skills.
  • Works well with other employees and is a team player.

Apply Here

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