Job Description

At Rani Alfers Farmers Insurance Agency, we provide Auto, Home, Business, and Life insurance to help protect our clients and the assets they’ve worked hard to build. We’re a relationship-driven agency that believes great service and thoughtful coverage go hand in hand.

As a Customer Service Representative, you’ll primarily support our existing clients by answering questions, processing policy updates, and making sure each interaction feels smooth, personal, and professional. You’ll also assist with generating new quotes and identifying coverage opportunities when appropriate, working with warm leads, inbound requests, and current clients.

Our two highest priorities are our clients and our team. When our team feels supported and empowered, our clients feel it too. We aim to consistently WOW the people we work with through care, follow-through, and genuine connection. We work hard, support one another, and enjoy what we do, because insurance should feel human, not transactional.

We believe exceptional performance deserves to be rewarded. Our compensation structure includes strong incentives and opportunities to grow within the agency for those who take ownership of their role and consistently deliver great work.

We are specifically looking for candidates with prior experience at Farmers, State Farm, Allstate, or a similar P&C agency.

An active Property & Casualty insurance license is required.

Salary: $35,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Supplemental Pay

Bonus Opportunities

Retirement Plan

Holiday Parties

Snacks and Coffee

Team Recognitions

Promotional Contests

Team Lunches on Occasion

Holiday PTO

Responsibilities

• Develop insurance quotes, make sales presentations, and close sales
• Process customer policy change requests
• Cross-sell additional products such as Life insurance
• Supporting agency growth through service-driven sales incentives
• Creating and maintaining a database of current and potential customers
• Explaining and demonstrating the benefits of our services
• Schedule appointments for sales staff to meet prospective customers
• Staying informed about competing products and services
• Having a ton of fun while being part of a competitive team!

Requirements

• Sales experience or a client-facing background is a plus
• Prior experience at Farmers, State Farm, Allstate, or a similar P&C agency
• Active Texas Property & Casualty Insurance license
• Proven track record of trustworthiness, dependability and ethical behavior
• Must be coachable
• Excellent communication skills: written, verbal, and listening
• Comfort working in a fast-paced, performance-driven environment
• Confidence speaking with clients about coverage and policy details