Job Description

At Rani Alfers Farmers Insurance Agency, We provide Auto, Home, Business, and Life insurance to help protect our clients, and their assets.

As a Customer Service Agent, you'll primarily support existing clients, answering questions, processing policy updates, and ensuring a smooth, friendly experience. In addition to providing exceptional service, you'll also be responsible for generating new quotes and contributing to the agency's growth through sales incentives. You'll work with warm leads, existing clients, and inbound opportunities to help match people with the right coverage.

Our top two priorities are the success and satisfaction of our customers and team members. These priorities are interlinked, as they mutually reinforce one another, ultimately forming a strong network of brand ambassadors both within and outside our organization. Our goal is to consistently WOW our colleagues and clients in every interaction. We believe in working hard and embracing a spirit of enjoyment and celebration.

We are firm believers in rewarding exceptional performance with exceptional compensation. Our compensation plan stands unrivaled in the marketplace, providing our team members with the opportunity to earn an incredible income.

If you thrive in a competitive environment and aspire to grow in your career, this opportunity will be perfect for you. If you have prior experience with companies like Farmers or Allstate, that is a huge plus!

Salary: $35,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Supplemental Pay

Bonus Opportunities

Retirement Plan

Holiday Parties

Snacks and Coffee

Team Recognitions

Promotional Contests

Team Lunches on Occasion

Holiday PTO

Responsibilities

• Develop insurance quotes, make sales presentations, and close sales
• Process customer policy change requests
• Cross-sell additional products such as Life insurance
• Understanding prospects needs and identifying sales opportunities
• Creating and maintaining a database of current and potential customers
• Explaining and demonstrating the benefits of our services
• Schedule appointments for sales staff to meet prospective customers
• Staying informed about competing products and services
• Having a ton of fun while being part of a competitive team!

Requirements

• Sales experience or a client-facing background is a plus
• Insurance experience is preferred, but not required
• Proven track record of trustworthiness, dependability and ethical behavior
• Must be coachable
• Excellent communication skills: written, verbal, and listening
• Must have strong interpersonal communication skills
• Must be motivated and determined