Customer Service Representative

Job Location:

Federal Way, WA, 98003, USA

Job Category:

Customer Service Representative

Job Type:


Job Description

The Receptionist position will involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as directed by the agency owner or associates.

Salary: $35,000.00 - $42,000.00 per year

Flexible work from home options available


Paid Holidays

Bonus Opportunities

Weekends Off

Holidays Off

Paid Vacation

Career Development & Growth

Professional Work Environment

Office Snacks & Coffee

Work from home flexibility after training


  • Process customer policy change requests.
  • Take premium payments from customers.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Return all phone messages promptly
  • Provides on-going support to insurance clients as needed.



  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Confident, self-starter who works well independent
  • A Property & Casualty license is preferred but will train 
  • Career minded vision.
  • Strong communication skills, both oral and written.
  • No insurance experience required but must be willing to learn

Apply Here

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