Job Description

We are seeking a motivated Account Manager to join our team. In this role, you will be the primary point of contact for a portfolio of personal and commercial insurance clients. You’ll manage policy renewals, service requests, and endorsements, while identifying opportunities to deepen relationships and grow revenue.

Salary: $18.00 - $25.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Responsibilities

• Serve as day‑to‑day liaison for assigned book of business—respond promptly to client calls, emails, and portal inquiries
• Process policy changes, renewals, cancellations, endorsements, and certificates of insurance
• Conduct annual coverage reviews and risk assessments for personal (home, auto, renters) and commercial lines (GL, property, BOP, workers’ comp)
• Develop and present tailored recommendations to optimize client coverage and pricing
• Collaborate with producers and underwriters to secure competitive quotes and negotiate terms
• Identify cross‑sell and up‑sell opportunities; achieve assigned retention and growth targets
• Assist clients through claims reporting and advocacy, ensuring a smooth, supportive experience
• Maintain accurate policy documentation and CRM records

Requirements

• 1+ years’ experience in property & casualty insurance account management (Farmers Agency experience a plus)
• Property & Casualty license 
• Knowledge of personal P&C products, & coverages
• Exceptional customer service and communication skills—verbal, written, and presentation
• Proven ability to manage multiple priorities in a fast‑paced environment
• Detail‑oriented with strong organizational and problem‑solving abilities
• Proficiency with agency management systems (Salesforce, AgencyZoom, or similar) and MS Office
• A team player with a proactive mindset and drive to exceed goals