Job Description

Join the Noffsinger Insurance Agency, an esteemed organization that provides unparalleled customer service in the heart of Norton Shores, Michigan. Embrace the opportunity to work in a remote or hybrid setting, where we blend the traditional office environment with the flexibility of working from home. We are seeking a Licensed Insurance Customer Service Representative who embodies our values of excellence and commitment. At Noffsinger Insurance Agency, we prioritize our clients' needs and focus on delivering personalized insurance solutions with a touch of genuine care. As part of our team, you will be the cornerstone in building trust and ensuring customer satisfaction, playing a key role in our success. If you thrive in a collaborative environment, aim to go above and beyond in meeting client expectations, and are eager to grow within a positive and inviting workplace, we encourage you to take this exciting step with us.

Salary: $40,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Responsibilities

Customer Interaction: Respond to and manage inquiries from policyholders, addressing their concerns and providing accurate information regarding their insurance policies.

Claims Assistance: Assist clients in the claims process by providing guidance and ensuring all necessary documentation is in order.

Policy Management: Help clients with policy changes, updates, and renewals to ensure continuous satisfaction and compliance with agency standards.

Problem Resolution: Act as a point of escalation for complex customer issues, providing solutions in a timely and professional manner.

Client Education: Educate customers about available insurance products and services, helping them make informed decisions based on their needs.

Continuous Improvement: Identify opportunities for process improvement and provide feedback to management to enhance the customer service experience.

Requirements

Licensing: Current Property & Casualty OR Personal Lines license in the state of Michigan is required.

Experience: Minimum of 2 years in customer service, ideally within the insurance industry.

Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.

Customer Focused: A passion for providing outstanding service and fostering a positive customer experience.

Problem-Solving: Strong analytical and problem-solving abilities to address customer inquiries and resolve issues efficiently.

Technology Proficiency: Comfortable using technology and software applications, including CRM systems.

Team Collaboration: Ability to work effectively in a team-oriented environment while handling tasks independently in a remote setting.