Job Description

Farmers Insurance “ My Pham Agency is looking for a talented caring individual to join our team where you™ll play an important role in the operation of the agency. In partnership with the agency owner, you™ll set strategy and initiate best practices for customer contact and then using your analytical skills, monitor and measure the overall effectiveness of the agency loyalty, initiatives and customer satisfaction efforts “ with the ultimate goal of continuously strengthening and enhancing customer relationships.

Salary: $40,000.00 - $60,000.00 per year

Benefits

• $40k-$60k+ annually based on individual performance and production
• Base Salary with Commissions 
• Bonuses and benefits
• License assistant
• Paid Training
• Paid Holidays
• Holidays Off
• Sign On / Hiring Bonus
• Team Building Activities
• Hands On Training
• Family Leave

Responsibilities

• Responsible for working daily alert and coordinate service emails
• Meet new business production goals and objectives
• Identify cross “ sell opportunities from existing clients
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
• Establish client relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfer, claim submissions, and billing clarification
• Use a customer-focused, need-based review process to educate customers about insurance options as established.

Requirements

• Associate graduate preferred
• Authorized to work in the United States (Required)
• Customer service and inter-personal relationship skills 
• Working knowledge of basic office equipment, machines, and basic office procedures
• Ability to be responsible, dependable, and punctual
• Ability to multi-task and work under pressure
• Must be licensed in Property and Casualty with the first 30 day
• Bilingual in Spanish or Vietnamese is a plus