Job Description

NOTE:  This employment opportunity is not with MAIA, but with its member agencies located in the South Coast region of MA. Nearly every independent insurance agency employs one or more Personal Lines Customer Service Representatives, and several agencies in the South Coast area have openings.

We are looking for candidates who are interested in beginning and building a new career in the insurance industry as a Personal Lines Customer Service Representative for a local independent insurance agency. The term Personal Lines refers to the types of insurance sold to the public, such as homeowners and auto insurance.

Successful candidates must be:

• Motivated and customer-focused, have a positive teamwork mentality, and a strong work ethic. We will teach insurance skills.
• Willing and interested in learning new skills, new computer applications, and ways to provide exemplary customer service to agency clients.
• Comfortable with and skilled at talking with and helping customers in person and by phone.
• Able to multi-task and prioritize work throughout the day.
• Experienced with computers and technology, and able to learn new software systems quickly.

Benefits

Competitive compensation and benefits offerings vary by independent agency. This is an entry-level position with plenty of room for growth, learning, and advancement. 

Responsibilities

• Develop working relationships with customers and companies
• Answer questions from customers by phone and in person
• Work with the other members of the agency team to provide the best experience and product to the customers

Requirements

• Organizational and time-management skills
• Ability to multi-task
• Experience with Microsoft Office
• Strong written and verbal communication skills
• High school diploma
• Team player
• Strong ethics
• Takes pride in work
• Willingness, if required, to obtain a MA Property and Casualty Insurance License 
• A background check will be required prior to employment

If your application is complete and indicates a potential fit, your information will be forwarded to the MassHire Bristol Workforce Board. They will schedule an initial screening interview. If successful, your qualifications will be given to agencies in the South Coast region so they may contact you directly about next steps.