Customer Service Representative

Job Location:

Folsom, CA 95630,USA

Job Category:

Customer Service Representative

Job Type:


Job Description

Our agency is growing and Maria Britton Insurance wants you! As an award winning insurance agency, we are always looking to stay one step ahead of the game. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential!

Salary: $18.00 per hour


Bonus Opportunities

Paid Time Off (PTO)

Weekends Off

Holidays Off

Team Building Activities

Hands On Training

Performance Bonuses

Professional Work Environment

Office Snacks & Coffee


  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Return all phone messages promptly.
  • Provide¬†exceptional customer service.
  • Maintains inventory of office supplies and forms - places orders weekly.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Provides on-going support to insurance clients as needed.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Stay up-to-date on industry market trends and best practices
  • Uphold the wants and needs of your customers


  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Create relationships from a cold start.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Must have ability to multi-task.
  • Must be highly self-motivated.
  • Professional phone etiquette.
  • Follow through and exceed current and prospective client expectations.
  • Excellent Spelling and Grammar skills.
  • Exceptional Business Writing and Editing Skills.
  • Great Customer Service Skills.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Strong work ethic and leadership skills.
  • Ability to tactfully handle stressful and difficult situations.

Bilingual, fluent in both English and Spanish is beneficial.

  • No insurance experience required but must be willing to learn

Apply Here

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About Maria Britton Insurance

My Agency's mission is to build long-term relationships with community members by working to identify the needs of individuals and families while providing exceptional customer service and quality products. We offer a variety of insurance products and are licensed in CA, NV and OR. We are a fast-paced and dynamic group that have an office culture of working hard and treating ourselves while always remembering that our clients come first! We take pride in being voted the BEST Insurance Agency in Folsom for 2021 and being an influential part of our local community. 

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