Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience is required.

Benefits

Health Insurance

Life Insurance

Paid Holidays

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

401K Plan

Disability Insurance

Optional Compressed Work Week

Gym membership 

Responsibilities

• Return all phone messages promptly.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Provide exceptional customer service.
• Maintain client relationships with follow up phone calls.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Provides on-going support to insurance clients as needed.
• Stay up-to-date on industry market trends and best practices
• Educate clients on the insurance policies that best suit their needs

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• A Property & Casualty license is preferred but will train good individual.
• Career minded vision.
• Great Customer Service Skills.
• Works well with other employees and is a team player with a positive attitude.