Lead Coordinator

Job Location:

Lexington, Kentucky, USA, 40509

Job Category:

Admin / Secretarial

Website:

About Keller Williams-New Home Collective

The New Home Collective with Keller Williams Greater Lexington is a group of the sharpest and most enthusiastic real estate professionals ever assembled. The New Home Collective makes opportunities for people by selectively connecting talented people with positions that focus on personal and professional growth within their and the company’s core values.

Job Description

Who are we looking for?

The Lead Coordinator will require not only an administrative mind, but also a sales orientation.

This person should have training and/or extensive prior experience in real estate sales, preferably including communication through email and over the phone. Preferably, this person will have experience with contact management software, IDX and MLS software, and general business software.

A highly successful Lead Coordinator will take stewardship of leads and actively work to create systems to maximize their effectiveness at converting them. This individual will track their own success and offer suggestions for improvement in their follow-up techniques and tools.

The Lead Coordinator is disciplined about their time, and work on projects while handling new leads and information requests from prospects. This person is highly focused in order to complete their work.

The Lead Coordinator is the first point of contact for your team, they also will have access to sensitive files and information about associates, customers, and finances, and must be highly trustworthy.

This person is responsible for converting massive amounts of leads into appointments through personalized follow-up. The Lead Coordinator must be a well-organized, service-minded individual with good interpersonal skills.

 

Responsibilites

What will you do?
These are the standards a well-above average performer will maintain or exceed:

  • Records, sources, assigns, and tracks Internet leads, and optimizes lead spend for conversion

  • Manages cultivation of Internet leads from acquisition to conversion

  • Maintains contact database system and back-office support. Ensures that all systems and processes run efficiently, making revisions as needed

  • Records, sources, assigns, and tracks all non-Internet leads. First point of contact in handling customer inquiries

  • Keeps the Mega informed regarding any problems or issues that need to be handled

  • Refers seller leads to Listing Coordinator.


Requirements

Knowledge/Skills

  • Strong written and verbal communication skills

  • Proficient with contact management software

  • Proficient with Microsoft Office, including PowerPoint and Excel

  • Good organizational abilities

  • Calm under pressure

  • Data entry

  • Research

  • High school graduate

  • Bachelor’s degree preferred

  • One to three years service and management experience

  • Three to five years administrative experience

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