Job Description

The Front Line Receptionist position will involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as directed by the Service Manager.

Salary: $35,000.00 - $45,000.00 per year

Benefits

• Health Insurance
• Paid Holidays
• Paid Time Off (PTO)
• 401K Plan
• Hands On Training

Responsibilities

• First-Rate telephone skills: i.e. having a warm, friendly, professional greeting voice, competence in screening & routing calls correctly, capability of answering questions in an understandable, intelligent manner, and most importantly, a knack for handling all customer interactions in a proactive caring way.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Effective listening, comprehension, articulation, and writing skills.
• Ability to handle multiple calls. 
• Return all phone messages promptly.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Great Customer Service Skills.
• Works well with other employees and is a team player with a positive attitude.
• Strong communication skills, both oral and written.
• Ability to tactfully handle stressful and difficult situations.
• Bilingual, fluent in both English and Spanish is beneficial.