Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary: $18.00 - $30.00 per hour

Benefits

• Paid Licensing and CE Training by agent
• Paid Vacation & Sick Time
• Eligible for Benefits after 1 year
• BONUS for previous Farmers Experience
• Referral BONUS for bringing on hardworking employees 
• BONUS upon becoming fully licensed
• Opportunity to join our Protege program under me and become your own agent!

Responsibilities

• Beginning of Day Reports
• Certificates of Insurance
• Cross-selling all in book opportunities
• Promote LIFE Insurance on every call
• Verification of Info on every call
• Take Payments
• Set Appointments for Agent
• Complete Onboarding Process
• Provide exceptional customer service 

Requirements

• MUST BE LICENSED IN PROPERTY AND CASUALTY INSURANCE AND YOU HAVE 60 DAYS TO OBTAIN LIFE AND HEALTH LICENSE, AGENT WILL REIMBURSE FOR TRAINING AND TESTING
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• A Property & Casualty license is preferred but will train good individual.
• Great Customer Service Skills.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Minimum 3-5 years prior sales experience is preferred.
• Minimum 1 year prior sales experience preferred.
• Interested in a sales career, sales experience preferred
• No insurance experience required but must be willing to learn