Account Executive

Job Location:

Virginia Beach, Virginia,USA

Job Category:

Customer Service Representative

Job Description

Our office is rapidly growing and we are looking to hire the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Account Executive will be responsible to provide exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary: $12.00 - $15.00 per hour

Flexible work from home options available

Responsibilities

  • Process customer policy change requests.
  • Handle all incoming claim calls from customers.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Generating insurance quotes.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.

Requirements

  • Must be willing to get Licensed (Property & Casualty and Life and Health)
  • Bilingual, fluent in both English and Spanish is beneficial. Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Professional phone etiquette.
  • Career minded vision.
  • Impeccable Customer Service Skills.
  • Works well with other employees and is a team player with a positive attitude.
  • Exceptional work ethic
  • Must be able to pass federal and state background check

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About Iris C Nance Insurance Agency, Inc.

Iris C. Nance Insurance Agency, Inc. was founded in 1998. We are a Farmers Insurance affiliated Agency located at the corner of Indian River and Providence Road in Virginia Beach. Our agency ranks in the top 10% of Farmers Agents nationwide and as a top performer in Hampton Roads, Virginia, with honors and distinctions from Farmers Insurance to include Topper Club and numerous other awards and recognition.  

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