Job Description

Our office is rapidly growing and we are looking to hire you to fit right into customer service team. We are currently seeking to fulfill a part time &/or full-time position. As Our new Customer Service Representative you will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.

This is an entry level position with the potential to move to a salary position with benefits in time. Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary: $30,000.00 - $45,000.00 per year

Benefits

• Paid Holidays
• Base Salary with Commissions 
• Bonus Opportunities
• Paid Time Off (PTO)
• Career Development & Growth
• Hands On Training
• Vision, Dental & Life Insurance
• Short Term Disability Insurance
• Retirement Plan

Responsibilities

• Process customer policy change requests.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Contact businesses and private individuals by telephone to promote products, services and/or referral programs.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Grow sales revenue by utilizing phone, email and potential client lists.
• Provides on-going support to insurance clients as needed.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.

Requirements

• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently, but is also a team player with a positive attitude.
• Professional phone etiquette, with a career minded vision & great customer service skills.
• Problem-Solving Capabilities.
• Ability to tactfully handle stressful and difficult situations.