Customer Service Representative - part - time

Job Location:

St. Charles, IL 60174,USA

Job Category:

Insurance Sales

Job Type:


Job Description

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our ST CHARLES insurance agency today! Our insurance agency is looking for an exceptional customer service representative for our personal lines insurance clients. At the HARRY STOUT-Farmers Insurance Agency we pride ourselves on our outstanding insurance products and customer service.

Salary: $12.00 per hour


Career Development & Growth

Hands On Training


  • Process customer policy change requests.
  • Take premium payments from customers.
  • Verify customer contact information and update as needed.
  • Answer incoming phone calls.
  • Provide exceptional customer service.
  • Maintain client relationships with follow up phone calls.
  • Maintains inventory of office supplies and forms - places orders weekly.
  • Claims follow up calls.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Schedule appointments for sales staff to meet prospective customers.
  • Provides on-going support to insurance clients as needed.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.


  • Possess a genuine willingness to learn, show resourcefulness and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • A Property & Casualty license is preferred but will train good individual.
  • Professional phone etiquette.
  • Great Customer Service Skills.
  • Strong communication skills, both oral and written.
  • Ability to tactfully handle stressful and difficult situations.
  • No insurance experience required but must be willing to learn

Apply Here

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