Job Description

Company Overview
HAI Group® is the nation’s leading propertycasualty insurance company founded by and dedicated to affordable housing. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer research, advocacy, and online training that is relied on by more than 1,500 housing organizations nationwide. Headquartered in Cheshire, Connecticut, HAI Group®  was recognized as a Top Workplace in 2020.

Cultural Objective
HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers’ expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect.

Department Overview
The Underwriting Team is a group of HAI Group subject matter experts with deep knowledge of the products and insurance forms; fully utilizing industry knowledge. The team is customer focused and applies their business knowledge to all interactions with members. The team effectively manages its time and workflow to support the needs of customers and the enterprise. The team works closely with the Underwriting, Account Services and other departments to provide a high level of services/products to the members.

Position Overview
The Insurance Service Coordinator partners with several departments; Underwriting, Agency, Account Services and Product Development to maintain accounts and support new business development with a focus on excellent internal and external customer service. This position is designed to grow with the organization and provides an opportunity to work closely with customers. Successful Insurance Service Coordinators are deadline driven, process focused, and have a strong desire to learn the specialty insurance business and apply that knowledge for the success of the enterprise.

HAI Group is an Equal Opportunity Employer

Benefits

• Health Insurance
• Life Insurance
• Paid Holidays
• Bonus Opportunities
• Paid Time Off (PTO)
• Supplemental Insurance
• Dental Insurance
• Vision Insurance
• Weekends Off
• Holidays Off
• 401K Plan
• Healthcare Spending Account
• Career Development & Growth
• Tuition Reimbursement
• Paid Volunteer Days
• Team Building Activities
• Hands On Training

The purpose of this Notice of Collection of Personal Information (“Notice”) is to inform you about HAI Group’s collection of your personal information and the specific categories of personal information collected, as well as the purpose for which these categories of personal information will be used.
TYPES OF CATEGORIES OF PERSONAL INFORMATION COLLECTED
Specifically, we may collect the following types and categories of personal information from you:
Category
Examples
A. Identifiers.
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some personal information included in this category may overlap with other categories.
C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
D. Professional or employment-related information.
Current or past job history or performance evaluations.
E. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
F. Internet or other similar network activity.
Browsing and search history while connected to the HAI Group network.
G. Inferences drawn from other personal information.
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We will not collect any other types or categories of personal information other than as set forth in this Notice. If we intend to collect additional types or categories of personal information, we will provide you with a new notice at the time of collection.
HOW YOUR PERSONAL INFORMATION WILL BE USED
We will use the personal information collected from you for purposes of employment decisions, payroll and benefits administration, wellness programs, as well as, provision of health, dental and vision insurance.
We do not sell any of your personal information.
If we use your information for any other purpose, other than as set forth in this Notice, we will notify you of such changes in our practices, and, obtain express consent to use your information for the new purpose(s).

Responsibilities

Skills and Requirements

• Basic knowledge of Underwriting; Conceptual knowledge of Property Casualty Insurance Operations
•  Performs a required high volume of insurance-related administrative tasks within required timeframes to meet assigned deadlines
•  Process driven; policy verification, updating changes, monthly renewals set-up, producing quotes and creating policies
• Collaborate with PHA staff using problem-solving service capacity
• Strong Computer skills. Proficient in Microsoft Office Suite
•  Critical thinking and problem solving; Analytical ability
• Customer focus with a service mindset
• Detail oriented; delivers work on-time

Talent

• Self- starter; quick learner
• Adapts to change; responds to customers and internal business partners with a sense of urgency
• Team oriented; creates positive working relationships relationships

Requirements

Knowledge/Experience/Licenses

• High School Diploma; GED, required
• 3-5 years in Customer Service role within property and casualty insurance company, agency or brokerage, preferred.
• Producers License, preferred