Job Description

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our CORONA insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Giovanna Lovelace-Farmers Insurance Agency we pride ourselves on our outstanding insurance products and customer service.

Salary: $12.00 - $16.00 per hour

Benefits

Bonus Opportunities

Weekends Off

Holidays Off

Hands On Training

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Schedule appointments for sales staff to meet prospective customers.
• Assess and identify the wants and needs of your customer(s) over the phone.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• A Property & Casualty license is preferred but will train good individual.
• Professional phone etiquette.
• Great Customer Service Skills.
• Works well with other employees and is a team player with a positive attitude.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Driven and goal-oriented individual.

Bilingual, fluent in both English and Spanish is beneficial.