Job Description

GEICO's newest local office in South Miami is looking for a fully-licensed customer service representative to show our customers the value of being insured by GEICO. We are searching for someone who knows the insurance industry well, is extremely solutions-oriented, and passionate about customer service. Our local agency is all about promoting within, and creating a culture that benefits all team members.  If you enjoy working in a fast-paced environment with opportunities to learn and grow, this is your chance to become part of our winning team.

Salary: $30,000.00 - $38,000.00 per year

Benefits

• Paid time off
• Employee assistance program
• Professional development assistance
• Supplemental pay
• Paid training

Responsibilities

• Become the liaison between the sales department and existing customers
• Process customer policy change requests.
• Complete Evidence of Insurance requests.
• Account reviews 
• Immediately greet all customers entering the office in a friendly and helpful manner.
• Treat each customer contact as a cross and up-sell opportunity.
• Answer incoming phone calls on the first ring.
• Data entry/reporting

Requirements

• Minimum 1 year insurance experience
• FL 440 CSR license *required*
• Intermediate computer skills including but not limited to: Microsoft Excel, Word, Outlook, & PowerPoint. 
• Bilingual in English/Spanish *preferred*
• Excellent communication and interpersonal skills
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.