Insurance Customer Service Representative

Job Location:

Williams, AZ 86046,USA

Job Category:

Insurance Sales

Job Type:

Full-Time

Job Description

As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience, as well as the opportunity to grow and advance with a successful team. This position could lead to a career opportunities as an Agency Producer or Sales Representative.

Salary: $14.00 - $18.00 per hour

Benefits

Flexible schedule, paid sick & vacation time, possibility for bonus.

Responsibilities

Responsibilities include answering customer calls, assisting with customer payments, endorsement processing, and scheduling client policy reviews. The candidate is expected to show excellent customer focus with an understanding of how to adapt to each customer while focusing on the outcome to solve their problems efficiently with low customer effort. This role is not scripted, and is has a consultative approach to help the customer.

Additional responsibilities may include marketing, including telemarketing, cold/warm calling, and lead follow up. 

Requirements

  • High school diploma (required)
  • Ability to pass a background check (required)
  • Past customer service experience (preferred)
  • Interest in becoming insurance licensed (preferred)

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About Frank Castro- Farmers Insurance Agency

Our District Office proudly serves Farmers Insurance agents in Northern Arizona. Since 1928, Farmers Insurance Group of Companies is a leading U.S. insurer group of automobiles, homes and small businesses and also provides a wide range of other insurance and financial services products. Farmers Insurance is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.

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