Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary: $12.00 - $15.00 per hour

Benefits

Farmers provides:

Bonus Opportunities

Career Development & Growth

Hands On Training

Professional Work Environment

Office Snacks & Coffee

Responsibilities

With guidance from other agents and unlimited resources provided by Farmers, you will be able to:

• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Provide exceptional customer service.
• Cold call, direct email and perform other lead generation activities.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Schedule appointments for sales staff to meet prospective customers.
• Provides on-going support to insurance clients as needed.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Requirements

To work in this position, you must:

• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must be awesome at opening doors and getting appointments from a cold start.
• Follow through and exceed current and prospective client expectations.
• Great Customer Service Skills.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Previous work experience in sales, marketing, promotions or telemarketing.
• No insurance experience required but must be willing to learn