Job Description

Established, top-performing Farmers Insurance agency in Escondido is seeking a licensed, in-office Insurance Customer Service Representative to support our existing book of business. This role is service-first and focused on client retention, policy servicing, and identifying appropriate cross-sell opportunities when they naturally arise.

This is a stable, full-time W-2 position with a consistent Monday–Friday schedule, no weekends, and a professional in-office environment. Spanish fluency is required. Prior experience in a captive insurance agency such as Farmers, State Farm, Allstate, or AAA is strongly preferred.

Salary: $30.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

$30/hour Guaranteed base Pay

$1,000 signing bonus after 60 days of employment

Commision Opportunities on Cross-Sell Business

Profit Sharing 401(k) retirement plan

No Weekends

Stable, long-term position in a well-established agency

Responsibilities

Provide high-quality customer service to existing policyholders

Handle policy changes, billing questions, renewals, and coverage inquiries

Communicate clearly and professionally with clients in English and Spanish

Identify and recommend additional coverage when appropriate and in the client’s best interest

Support policy retention through proactive follow-up and relationship management

Accurately document all client interactions and policy updates

Collaborate with the team to meet service standards and agency goals

Requirements

• Active California Property and Casualty license or Personal Lines license
• Fluent in Spanish and English (spoken and written)
• Experience working in a captive insurance agency (Farmers, State Farm, Allstate, AAA, or similar strongly preferred)
• Customer service experience in insurance required
• Reliable, punctual, and comfortable working in a full-time, in-office role
• Strong communication skills and attention to detail
• Professional, coachable, and team-oriented mindset