Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and prospect new additional clients.

Prior Insurance experience is not required but would be a great benefit for this position.

Salary: $30,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Work from Home

Hands on Training

Life Insurance

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Retirement Plan

Responsibilities

• Process customer policy change requests.
• Take premium payments from customers.
• Provide exceptional customer service.
• Maintain client relationships with follow up phone calls (cross-sell, referrals, claims, documentation).
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable with an upbeat attitude.
• Professional phone etiquette.
• Be willing and able to obtain required insurance licenses.