Commercial CSR - Service Representative
Job Location:
Maryville, TN, 37804, USA
Job Category:
Customer Service
Job Type:
Full-Time
Job Description
We are seeking a well-rounded, knowledgeable, licensed insurance professional to join our outstanding client services team. This team member is a full time Customer Service Representative with focus in commercial business insurance. Our Client Services Rep will be responsible for providing an exceptional client experience to our current clients and new prospects. Areas of importance include: process and market renewals, support producers, process policy change requests, Issue COIs, file and handle claims, maintain knowledge of all commercial lines, teach and elevate peers, and support personal lines as needed.
Commercial insurance experience is appreciated and our newest teammate must deliver an exceptional client experience and love being on a team. Apply today to start a conversation!
Salary: $40,000.00 - $55,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Base Salary
Opportunity for team and individual commissions
Positive and supportive culture
401(K) Retirement plan
Holidays Off
Paid annual vacation & sick/personal PTO
Career Growth Opportunities
Hands on Training
Responsibilities
- Complete Evidence of Insurance requests.
- Process and market commercial renewals.
- Support producers in marketing and underwriting.
- Treat each client contact as an opportunity to provide other lines of coverage.
- Document client interactions exceptionally well.
- Share training, education, knowledge, and expertise with team members.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Schedule appointments for producers to meet prospective clients.
- Foster strong relationships with our clients to maintain a high level of client retention and loyalty.
- Service and support personal lines clients as needed.
Requirements
- Property & Casualty license is required.
- Some commercial insurance experience is appreciated.
- Take initiative and bring knowledge to develop others.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Works well with peers and is a team player with a positive attitude.
- Enjoy projects and excited for new challenges.
About Farmers Insurance - Drew Miles
Drew Miles Insurance Agency thrives on providing education and recommendations for our clients to best fit their situation. We work with families and businesses to provide peace of mind and security in their lives. Our approach is well-respected and appreciated and we will never waiver from our core values.Â
Started in 2009 and based in Maryville, TN, we serve all of Tennessee, parts of Georgia and Alabama, and several other states. Our entire team has a passion for serving and it shows in the local community. Each team member is encouraged to support local organizations which you are passionate about. Time and resources are given regularly to be sure we serve the communities that have been so good to us.Â
Our agency is one of the fastest growing Farmers Insurance agencies and we have been consistently recognized as one of the top performing agencies in America. Our team works hard and has been awarded multiple times as a Presidents Council, Championship, and Topper Club winner.  We have also been honored as a Farmers Open Golf Pro-Am Player, Perfect 6, Triple Crown, and Tennessee Agency of the year multiple times. We work hard and we play hard!Â
At the end of the day, we are a growing business that surrounds ourselves with dynamic people. Do you possess what it takes to be a high performer?  Do you want to be a part of something really special, and do some special things? Apply today!