Job Description

At Farmers Insurance – Candice Salcedo Agency, we believe that “Teamwork Makes the Dream Work”—and we live by it every day. As one of the top 1% of Farmers Insurance agencies nationwide, we take pride in delivering outstanding service while fostering a fun, energetic, and team-oriented work culture. Our agency is committed to career growth, professional development, and employee success, offering hands-on training, mentorship, and a clear path for advancement. If you're looking for a workplace that values collaboration, trust, and excellence, you’ve found it!

We are looking for an Insurance Customer Service Representative to join our high-performing team. You’ll have opportunities to educate clients, recommend coverage enhancements, and contribute to agency growth. With a base salary plus commission and bonuses, earning potential ranges from $45,000 to $70,000+ per year. Additional benefits include health insurance, paid time off (PTO), retirement plans, and a flexible schedule—giving you the work-life balance you deserve.

If you're driven, customer-focused, and ready to be part of a top-performing team, Apply Today and take the next step in your insurance career with Farmers Insurance – Candice Salcedo Agency!

Salary: $45,000.00 - $70,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Health Insurance

Dental Insurance

Retirement Plan

Evenings Off

Work-Life Balance

Responsibilities

• Answer and respond to customer inquiries in a professional and timely manner
• Assist clients with policy changes, updates, and renewals
• Support customers with claims assistance, ensuring a smooth process
• Resolve customer issues with care and efficiency, escalating when necessary
• Educate customers on insurance products and recommend additional coverage when appropriate
• Cross sell clients
• Retain clients

Requirements

• Willing to obtain Property & Casualty License
• Willing to work during Pacific Standard Time Office Hours
• Bilingual in Spanish is required.
• Strong communication skills – ability to explain insurance policies clearly
• Active listening & problem-solving abilities – understand concerns and provide effective solutions
• Attention to detail – accurately process policy changes and claims
• Tech-savvy – proficient with CRM systems, email, and insurance software
• Multitasking skills – handle multiple inquiries while maintaining excellent service
• Sales & upselling mindset – identify customer needs and offer policy enhancements