Job Description

Are you looking to grow? So are we!

Eric Finck-Farmers Insurance Agency in TOPEKA, Kansas, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need.

If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!

Salary: $30,000.00 - $80,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Evenings Off

Responsibilities

Process customer policy change requests.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Thoroughly understand and follow all underwriting, rating and compliance requirements.

Provide exceptional customer service and support.

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Handle customer renewals.

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Must have ability to multi-task.

Professional phone etiquette.

Great Customer Service Skills.

A Property & Casualty insurance license is required.