Job Description

The Receptionist / Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.  Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.

Insurance industry or agency experience (Allstate preferred) and knowledge is required. 

Salary: $30,000.00 - $40,000.00 per year

Benefits

• Base Salary with Commissions
• PTO
• Weekends Off
• Paid Vacation 

Responsibilities

• Process customer policy change requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Ask each customer for referrals and explain our referral program.
• Be outstanding at relationship building.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.

Requirements

• A property & casualty license is preferred but will train good individual.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Strong work ethic and leadership skills