Job Description

Are you looking for an opportunity to put your skills to better use? Denise Ibsen-Farmers Insurance Agency in WOODLAND, California, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time . You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve sales goals and service standards. Whether you have experience in the industry or are looking to start down a new career path, this may be the place for you. No previous industry experience? No problem! If you have proven your customer service and communication skills in another industry and are ready to learn and grow, we can teach you everything you need to know to be successful with Denise Ibsen-Farmers Insurance Agency. Entry-level applicants will begin with a $XX,XXX base salary and can earn additional compensation during their first year. Are you an experienced customer service representative? Amazing! If you are an experienced customer service representative looking for a new opportunity, this may be the place for you. Experienced applicants start with a $XX,XXX base salary and top performers earned an additional $XX,XXX in commission last year. You will also benefit from additional training and development opportunities, making this a great opportunity to transfer and grow your skills. If you are enthusiastic, willing to learn, and ready to provide an amazing experience for each customer, this may be the role for you. Apply today!

Salary: $50,000.00 - $70,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Share training and education knowledge and expertise with team members.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products.
• Generating insurance quotes.
• Provide exceptional customer service.
• Maintain client relationships with follow up phone calls.
• Claims follow up calls.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Maintains phone time or sales quotas as determined by management.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Stay up-to-date on industry market trends and best practices

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency to multi-task, follow-thru and follow-up.
• Career minded vision.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Strong communication skills, both oral and written.
• Ability to tactfully handle stressful and difficult situations.

Bilingual, fluent in both English and Spanish is beneficial.

• No insurance experience required but must be willing to learn and to obtain insurance licenses.