Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

**All applicants will receive an online assessment immediately after applying. Incomplete assessments will not be considered further for this position.**

Salary: $30,000.00 per year

Benefits

Base Salary with Commissions 

Weekends Off

Holidays Off

Robust Training

Responsibilities

• Process customer policy change requests.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain professional knowledge of new and current products.
• Prospecting and generating new business through leads & referral sources.
• Generating insurance quotes.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Claims follow up calls.
• Provides on-going support to insurance clients as needed.
• Provide customers with additional information about new products and services.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Excellent Communication/interpersonal skills.
• A Property & Casualty license is preferred but will train good individual.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Be able to obtain or currently possess a Property & Casualty insurance license.
• Strong work ethic and leadership skills.
• Bilingual, fluent in both English and Spanish is beneficial.
• Posses a ''will do'' attitude.