Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary: $32,000.00 - $43,000.00 per year

Benefits

Bonus Opportunities

Career Development & Growth

Paid Holidays

Bonus Opportunities

Weekends Off

Holidays Off

Hands On Training

Professional Work Environment

Office Snacks & Coffee

Easy Freeway access to office

Responsibilities

• Solicits for new business via telephone, networking, and other lead sources.
• Develop insurance quotes, makes sales presentations, and closes sales.
• Process customer policy change requests.
• Complete Evidence of Insurance requests.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Take premium payments from customers.

Requirements

• Proficiency to multi-task, follow-thru and follow-up.
• Prior Sales Experience.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Be able to obtain or currently possess a Property & Casualty insurance license.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Must be highly self-motivated.

Bilingual, fluent in both English and Spanish is beneficial.