Claims Advocate

Job Location:

Virginia Beach, VA 23452,USA

Job Category:

Insurance Sales

Job Type:


Job Description

When clients purchase insurance from Choice Insurance Agency, they can rely on the fact that Choice will be there for them when they experience a claim.  Our claims advocate’s responsibility is to be a resource to our clients when they need us most and to ensure that our clients receive a positive claims experience and a favorable outcome for their claim. Our claims manager creates meaningful, impactful, positive results for our clients.

Salary: $40,000.00 - $50,000.00 per year


  • Employee Health Benefits (medical, dental, & vision)
  • 401K Retirement Plan
  • Employer-paid Group Life Insurance.
  • Full reimbursement of costs for licenses or required training to employees on a 1-year pro-rated basis.
  • Paid time off
  • Paid holidays
  • Paid Bereavement
  • Access to The Choice Financial Group business and self-improvement library
  • Profit Sharing
  • Gym membership reimbursement
  • Employee Referral Bonus


  • Work with clients, insurance companies, claims adjusters and claims vendors to advise, submit, and coordinate our clients’ claims activities to facilitate positive outcomes for our clients and maximum claims satisfaction
  • Assemble a “rolodex” of problem solvers and develop and maintain relationships in the repair center and contractor industries 
  • Some local travel and activities outside normal business hours to be available for fire scenes or claims scenes, providing reassurance and rapid response co-ordination with our preferred vendors
  • Maintain comprehensive documentation on all claims situations and interactions with clients, adjusters, and claims vendors in the agency's client management system 
  • Manage our claims service standard operating procedures
  • Work with our sales team to promote our claims services to clients and potential clients in an effort to win new clients
  • Professionally answering phones and routing calls as necessary
  • Provide excellent customer service

Job Applicant Must Exhibit the Following Traits:

  • Effective communicator and great communication skills 
  • Have tactful disposition and delivery of sometimes unwelcome news 
  • Display smooth and calming demeanor  
  • Multitasking capabilities
  • Organization skills  
  • Team player 
  • Positive can-do attitude 
  • Ability to remain calm under pressure 
  • Ability to prioritize 
  • Resourceful 


  • High school diploma or GED required
  • Must pass P&C License exam within 60 days of hire 
  • Clean DMV Record (for possible access to branded company vehicle) 
  • Be able to read and understand policy language and be familiar with coverages and deductibles

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About Choice Insurance Agency

Choice Insurance Agency serves families, businesses, and insurance brokers throughout the Mid-Atlantic from our headquarters in Virginia Beach and additional offices in Delaware, North Carolina, South Carolina, and throughout Virginia.  

Our mission is to create custom solutions to help our clients protect what they value most.  Our trusted advisors help our clients understand their options so they may be confident they have the right protection when a catastrophe happens. 

We have over 100 accomplished team members providing personal, business, life, and health insurance and an array of additional employee benefits  We win awards every year for our growth and service and have grown over 600% since 2018.

Our continued growth is an ideal work environment for individuals who wish to work as part of a dynamic team and who seek personal growth.


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