Receptionist/Billing Specialist

Job Location:

Richmond, VA, 23231, USA

Job Category:

Admin / Secretarial

Job Type:


Job Description

Choice Insurance Agency is one of the fastest-growing companies in our industry as identified by Inc 5000. We believe that by “protecting people’s present, we secure their dreams.” We are seeking to hire a talented Receptionist/Billing Specialist to join our team. If you are a hard-working professional, who can prioritize several projects while remaining focused on accuracy and is looking to grow with our organization, this may be the opportunity you have been looking for.

The Receptionist/Billing Specialist will be responsible for answering phones, taking messages, receiving payments, calling/texting clients for late payments, sorting and distributing mail in addition to greeting clients and visitors to our office. You will also be in charge of notifying employees of visitors showing the guest to different areas of the office. To be successful in this role, you will need to be coachable, with excellent written and verbal communication skills and competency in Microsoft Office applications such as Word and Excel. Prior experience in insurance billing or as a receptionist is also helpful. Bilingual is a plus (Spanish).

Salary: $14.00 per hour


•         Employee Health Benefits (medical, dental, & vision)

•         401K Retirement Plan

•         Employer-paid Group Life Insurance.

•         Full reimbursement of costs for licenses or required training to employees on a 1-year pro-rated basis.

•         Paid time off

•         Paid holidays

•         Paid Bereavement

•         Access to The Choice Financial Group business and self-improvement library

•         Profit Sharing

•         Gym membership reimbursement

•         Employee Referral Bonus


?        Maintain an organized filing system of electronic documents

?        Uphold a strict level of confidentiality

?        Develop and sustain a level of professionalism among staff and clientele

?        Assume the responsibility of receiving and sorting incoming payments with attention to credibility

?        Demonstrate active listening, rapport building, empathy and solutions-focused problem solving when engaging with clients and staff.

?        Assisting Service Agents with effectively identifying other needs in client conversations so we can connect with our other departments to assist (i.e.: Life, Benefits, Title, Business).

?        Greet clients and visitors with a positive, helpful attitude.

?        Assist clients in finding their way around the office

?        Announce clients as necessary

?        Assisting with a variety of administrative tasks, including copying, faxing, taking notes, etc.

?        Professionally answering phones and routing calls as necessary

?        Provide excellent customer service

Job Applicant Must Exhibit the Following Traits:

  •       Strong writing skills
  •       Professionalism & Helpful attitude
  •       Effective communicator and excellent communication skills
  •       Multitasking capabilities
  •       Organization skills
  •       Team player
  •       Positive can-do attitude
  •       Ability to remain calm under pressure
  •       Ability to prioritize
  • Resourceful


  • High school diploma or GED required
  • Minimum two (2) years of experience
  • Proven data entry or admin assistant experience
  • Knowledge of office management systems and procedures
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Proficient in MS Office 

Apply Here

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About Choice Insurance Agency

Choice Insurance Agency serves families, businesses, and insurance brokers throughout the Mid-Atlantic from our headquarters in Virginia Beach and additional offices in Delaware, North Carolina, South Carolina, and throughout Virginia.  

Our mission is to create custom solutions to help our clients protect what they value most.  Our trusted advisors help our clients understand their options so they may be confident they have the right protection when a catastrophe happens. 

We have over 100 accomplished team members providing personal, business, life, and health insurance and an array of additional employee benefits  We win awards every year for our growth and service and have grown over 600% since 2018.

Our continued growth is an ideal work environment for individuals who wish to work as part of a dynamic team and who seek personal growth.


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