Job Description

Choice Financial Group LLC is one of the fastest-growing companies in our industry as identified by Inc 5000. We believe that by “protecting people’s present, we secure their dreams.” We are in search of an experienced, reliable, and task-oriented candidate who is interested in career growth and being a part of a dynamic team.  If you are motivated by interacting with people and passionate about unlimited opportunities, then Choice may be the perfect company for you.  

The IT Support Specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advise and support to system users. 

Additionally, the IT Support Specialist will provide timely troubleshooting for hardware and software issues, analyze, resolve, and maintain both hardware and software for networks, email, desktops, and telecommunications. This includes receiving, prioritizing, documenting and actively resolving end user help requests.  Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands on help via Teams, phone, email or messaging to help resolve technical issues. 

Salary: $40,000.00 - $45,000.00 per year

Benefits

• Health Insurance
• Life Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Supplemental Insurance
• Dental Insurance
• Vision Insurance
• Weekends Off
• 401K Plan
• Career Development & Growth
• Hands On Training
• Professional Work Environment
• Disability Insurance
• Wellness Benefits

Responsibilities

• Prioritize and schedule incoming help requests for end users
• Perform hands-on fixed at the desktop level, including installing and upgrading software and configuring systems and applications
• Test fixes to ensure problem has been adequately resolved and perform post-resolution follow-ups
• Develop new strategies and IT procedures to increase efficiency, aid in trouble shooting, enhance workflow and improve ease of use
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid a problem resolution
• Identify and learn appropriate software and hardware used and supported by the organization
• Update and add new users to organization software programs
• Develop help sheets and knowledge base articles for end users
• Inventory employee hardware

Job Applicant Must Exhibit the Following Traits:

• High Technical capacity and thoroughness
• Ability to diagnose problems
• Ability to conduct research into a wide range of computing issues as required
• Manage multiple projects simultaneously
• Willingness to innovate, explore new ideas, and acquire new skills
• Professionalism & Helpful attitude
• Effective communicator and excellent communication skills
• Organization skills
• Team player
• Positive can-do attitude
• Ability to remain calm under pressure
• Ability to prioritize
• Resourceful

Requirements

Education:

• Associates Degree
• 2 yrs. of related experience

Experience and Additional Competencies:

• Minimum of 1 year experience in information technology or technical support
• Extensive familiarity with Windows & Microsoft operating systems
• Working knowledge of security software options and functionality preferred
• Knowledge of hardware technology and concepts

Required:

• Take a Myers Briggs assessment
• Undergo a background check