Customer Service Representative

Job Location:

San Jose, CA 95116,USA

Job Category:

Customer Service Representative

Job Type:

Full-Time

Job Description

Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Marketing/Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance. Also, responsible for marketing events, cold-calling new clients, past clients and warm leads. 

Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

**All applicants must complete an online assessment upon applying for this position to be further considered.**

Salary: $17.00 - $20.00 per hour

Benefits

  • Health Insurance
  • Life Insurance
  • Paid Holidays
  • Base Salary with Commissions 
  • Bonus Opportunities
  • Paid Time Off (PTO)
  • Supplemental Insurance
  • Weekends Off
  • Holidays Off
  • Sign On / Hiring Bonus
  • Hands On Training
  • $1000 bonus for Spanish speakers

Responsibilities

  • Make 40-50 outbound calls per day. 
  • Set-up 10 New Business appointments per day. 
  • Process customer policy change requests.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Provide exceptional customer service.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Presents and explains insurance policy options based upon prospective client needs and their personal goals.

Requirements

  • Confident, self-starter who works well independently.
  • Must have the ability to multi-task.
  • Great customer service skills.
  • Strong work ethic and leadership skills.
  • Strong communication skills.

Apply Here

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About Farmers Insurance - Candice Salcedo Agency

Candice Salcedo-Farmers Insurance Agency: Our agency ranks within the top 1% of all insurance agencies across the country. This recognition reflects our commitment to excellence, our deep industry knowledge, and our dedication to providing exceptional service to our clients. Located in California, our dedicated team is constantly growing and we are always looking for great talent. Apply to our team today! 

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