Customer Service Representative

Job Location:

San Jose, CA 95116,USA

Job Category:

Customer Service Representative

Job Type:


Job Description

Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Marketing/Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance. Also, responsible for marketing events, cold-calling new clients, past clients and warm leads. 

Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

**All applicants must complete an online assessment upon applying for this position to be further considered.**

Salary: $17.00 - $20.00 per hour


  • Health Insurance
  • Life Insurance
  • Paid Holidays
  • Base Salary with Commissions 
  • Bonus Opportunities
  • Paid Time Off (PTO)
  • Supplemental Insurance
  • Weekends Off
  • Holidays Off
  • Sign On / Hiring Bonus
  • Hands On Training
  • $1000 bonus for Spanish speakers


  • Make 40-50 outbound calls per day. 
  • Set-up 10 New Business appointments per day. 
  • Process customer policy change requests.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Provide exceptional customer service.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Presents and explains insurance policy options based upon prospective client needs and their personal goals.


  • Confident, self-starter who works well independently.
  • Must have the ability to multi-task.
  • Great customer service skills.
  • Strong work ethic and leadership skills.
  • Strong communication skills.

Apply Here

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About Candice Salcedo - Farmers Insurance Agency

Local Farmers Agency in San Jose, CA. As a member of the President's Council, I am honored to have been awarded the most elite distinction that generally represents the top one-percent of Farmers Insurance agents and district managers. My team and I do our best to provide the best choice of coverage to our clients. We love what we do and have a very fun working environment. We have life and Health insurance that our employees enjoy as well.

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