Job Description

Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Marketing/Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance. Also, responsible for marketing events, cold-calling new clients, past clients and warm leads. 

Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

**All applicants must complete an online assessment upon applying for this position to be further considered.**

Salary: $17.00 - $20.00 per hour

Benefits

• Health Insurance
• Life Insurance
• Paid Holidays
• Base Salary with Commissions 
• Bonus Opportunities
• Paid Time Off (PTO)
• Supplemental Insurance
• Weekends Off
• Holidays Off
• Sign On / Hiring Bonus
• Hands On Training
• $1000 bonus for Spanish speakers

Responsibilities

• Make 40-50 outbound calls per day. 
• Set-up 10 New Business appointments per day. 
• Process customer policy change requests.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Provide exceptional customer service.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.

Requirements

• Confident, self-starter who works well independently.
• Must have the ability to multi-task.
• Great customer service skills.
• Strong work ethic and leadership skills.
• Strong communication skills.