Job Description

The Client Experience & Marketing Growth Specialist will work directly with the agency owner to support the growth and development of the agency through relationship building, marketing execution, and calendar management.

This role is responsible for creating meaningful client interactions, strengthening referral partnerships, and ensuring the agency maintains a strong and consistent presence in the community.

The ideal candidate is highly organized, proactive, and confident in communicating with clients and professionals. This individual will take ownership of daily activities that contribute to business growth, including outreach, scheduling, and follow-up.

Salary: $24,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Build and maintain strong relationships with clients, prospects, and referral partners

Conduct outbound calls and messages to engage clients and schedule meetings

Coordinate and schedule lunches, coffee meetings, and networking events

Manage and optimize the agency owner’s calendar to prioritize growth activities

Develop and manage communication through platforms such as WhatsApp

Assist in executing marketing strategies, including social media coordination and client outreach

Support the planning and execution of networking and client appreciation events

Track interactions, follow-ups, and opportunities to ensure consistent communication

Assist in building and maintaining a strong Center of Influence (COI) network

Generate and nurture referral opportunities through consistent engagement

Provide a high level of client service to enhance the overall client experience

Requirements

Strong verbal and written communication skills

Excellent interpersonal skills with the ability to build and maintain relationships

Highly organized with strong time management skills

Ability to manage multiple tasks and prioritize effectively

Proactive mindset with the ability to take initiative without constant supervision

Professional phone etiquette and confidence speaking with clients and business professionals

Ability to schedule, coordinate, and manage appointments efficiently

Basic understanding of marketing and social media platforms (Instagram, Facebook, etc.)

Ability to learn and adapt to new systems and tools quickly