Job Description

The Receptionist / Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.

Part-time position available

Salary: $15.00 per hour

Responsibilities

• Process customer policy change requests.

• Handle all incoming claim calls from customers.

• Complete Evidence of Insurance requests.

• Immediately greet all customers, entering the office, in a friendly and helpful manner.

• Take premium payments from customers.

• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

• Return all phone messages promptly.

• Provide exceptional customer service.

• Maintain client relationships with follow up phone calls.

• Schedule appointments for sales staff to meet prospective customers

Requirements

• Possess an upbeat, positive and enthusiastic attitude.

• Proficiency to multi-task, follow-thru and follow-up.

• Excellent Communication/interpersonal skills.

• Confident, self-starter who works well independently.

• Professional phone etiquette.

• Follow through and exceed current and prospective client expectations.

• Great Customer Service Skills.

• Problem-Solving Capabilities.

• Works well with other employees and is a team player with a positive attitude.

• Ability to tactfully handle stressful and difficult situations

Adhering to strict FCC rules, please don’t apply if you have any felony related to theft, violence, drugs within the past seven years or ANY past convictions concerning violation of the FCC rules.

Email: BoydAgency@gmail.com
Fax (718) 264-8512

DO NOT CALL! We field a lot of interest about this position and can’t divert time to 10-15 inbound calls per day for this position. Calling our office will immediately disqualify you for the job. We will call you for a phone interview after reviewing resume and assessment.