Job Description

The Receptionist / Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.

Full Time or Part-time position available

Salary: $15.00 per hour

Responsibilities

• Process customer policy change requests.

• Handle all incoming claim calls from customers.

• Complete Evidence of Insurance requests.

• Immediately greet all customers, entering the office, in a friendly and helpful manner.

• Take premium payments from customers.

• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

• Return all phone messages promptly.

• Provide exceptional customer service.

• Maintain client relationships with follow up phone calls.

• Schedule appointments for sales staff to meet prospective customers

Requirements

• Possess an upbeat, positive and enthusiastic attitude.

• Proficiency to multi-task, follow-thru and follow-up.

• Excellent Communication/interpersonal skills.

• Confident, self-starter who works well independently.

• Professional phone etiquette.

• Follow through and exceed current and prospective client expectations.

• Great Customer Service Skills.

• Problem-Solving Capabilities.

• Works well with other employees and is a team player with a positive attitude.

• Ability to tactfully handle stressful and difficult situations