Job Description

Our office continues to expanding and we are looking to hire the right individual to join our outstanding customer service team. As an award-winning agency, you can feel secure in knowing you are part of a stable and successful team working together for one common goal: helping people by making their lives better. We are currently seeking to fill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary: $32,000.00 - $45,000.00 per year

Benefits

Health Insurance

Paid Holidays

Bonus Opportunities

401K Plan

Career Development & Growth

Paid Volunteer Days

Responsibilities

• Process customer policy change requests.
• Return all phone messages promptly.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Requirements

• Bilingual, fluent in both English and Spanish is beneficial.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Be able to obtain or currently possess a Property & Casualty insurance license.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Strong communication skills, both oral and written.