Job Description

We are seeking a passionate, self-driven, natural born leader and sales person with a desire to make a difference in people™s lives.  Someone to motivate and manage the Service Team on a day to day basis to provide exceptional service for our insurance products to existing clients and increase our penetration within the market with additional insurance products.

Salary: $40,000.00 - $50,000.00 per year

Benefits

• Competitive base salary with premium based commission
• Quarterly bonuses
• Annual bonus 
• Paid Time Off

Responsibilities

Responsibilities

The successful candidate will work with our top performing Service Team.

Must have the ability to lead by example.

Must have the desire to be the best of the best.

Job requires heavy telephone usage with professional telephone skills.

Additional job functions include:

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Train and education on office process and procedures with new and old team members.
• Provide feedback and coaching to employees on daily activities.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products.
• Provide exceptional customer service.
• Handle escalations from upset customers due to billing, increase in premiums, or general customer service issues. 
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Requirements

• Must currently possess a Texas General Lines Agent Property & Casualty AND Life & Health Insurance license.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Displays leadership competencies, including ability to delegate, engage, and inspire others.
• Must be able to create an efficient working environment