Job Description

We are looking to immediately fill a Customer Service position at  our Allstate Insurance agency! The role of customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face, with accuracy and efficiency. The best CSRs are genuinely excited to help customers! We are looking for someone who is patient, empathetic, and passionately communicative. Customer service representatives can put themselves in the customers™ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists, so we want someone who is confident at troubleshooting and able to investigate if they don™t have enough information to resolve customer complaints. This role will also entail helping customers with billing and claim questions, making changes to insurance policies, answering general insurance questions, and meeting overall customer needs. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

***Must already have, or be willing to obtain, a Indiana Property and Casualty license.***

Salary: $30,000.00 - $40,000.00 per year

Benefits

Benefits:

• Paid Time Off
• Paid Vacation 
• Paid Holidays
• 401K 
• Allstate Benefits 

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus Pay
• Commission Pay

Experience:

• customer service: 1 year 

Education:

• High school or equivalent (Required)

Communication method(s) used:

• Email
• Phone
• Text
• In person

Flex Hours

Responsibilities

• Manage incoming and outgoing calls to/from customers and prospective customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the training for the methods/tools provided by the company
• Meet personal/customer service team goals
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions in company systems
• Follow communication procedures, guidelines, and policies
• Generate sales leads for the sales team
• Go the extra mile to engage customers

Requirements

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Working knowledge of primary computer programs
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills, both verbally and written
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• GREAT ATTITUDE with friendly demeanor towards customers and coworkers
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested